Terms & Conditions
Last updated July 2023
1. Who we are
romanoff-atelier.co.uk is a site operated by Romanoff Atelier Ltd ("Romanoff Atelier", “we”, “us” or “our”). We are registered in England and Wales under company number 13668057 and have our registered office at 8 Hickman Road, London RM6 4PA, United Kingdom.
To contact us, please email info@romanoff-atelier.co.uk.
2. General
This web site, including all of its features and content ("Website"), is made available by Romanoff Atelier and all content, information, products and services provided on or through this Website ("Content") is subject to the following terms and conditions ("Terms").
By using our Website, including if you purchase products from this Website, you confirm that you accept these Terms and that you agree to comply with them, including any additional terms and conditions and policies referred to herein or on our Website. If you do not agree to these Terms, you must not use this Website.
In order to use our Website and/or purchase the products, you must be of the legal age in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this Website and/or purchase the products if doing so is prohibited in your country or under any law or regulation applicable to you. You may also not use our products for any illegal or unauthorised purpose nor may you, in the use of our Website or products, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
We may amend these Terms from time to time. We may also update and change our Website (including prices for our products) from time to time to reflect changes to our products, our customers’ needs and our business priorities. Every time you wish to use our Website, please check these Terms to ensure you understand the terms and conditions that apply at that time.
We do not guarantee that our Website will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for any reason. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Website or any Content on our Website (including any product).
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
Our Website is hosted by Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell products to you.
3. How you may use material on our Website
We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of Content on our Website must always be acknowledged.
You must not use any part of the Content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. In particular, you agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Content (including our products) without express written response from us.
4. We are not responsible for websites we link to
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
5. Rules about linking to our Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
6. Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you do not wish to receive such promotional materials or notices, you can opt out at any time by emailing us on info@romanoff-atelier.co.uk.
7. Placing the order
When buying a product, you agree that: (i) you are responsible for reading the full product listing before making a commitment to buy it, and (ii) you enter into a legally binding contract to purchase the product when you commit to buy it and you complete the check-out payment process.
The prices we charge for our products are listed on the Website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our Website. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
8. We only accept orders when we have checked them
We will contact you to confirm we have received your order and then, subject to any additional information that we may request from you, we will contact you again (normally within 48 hours) to confirm we have accepted it, at which point and on which date the binding contract shall come into existence. We may reject orders if, for example, you are located outside our delivery areas or because the product was mispriced by us. We also reserve the right to refuse or limit service to anyone for any reason at any time. When this happens, we will let you know as soon as possible and, where relevant, refund any sums you have paid in full.
9. Products can vary slightly from their pictures
A product's true colour, appearance or style may not exactly match that shown in our marketing or on our Website. Because our products are made to measure, all descriptions, sizes, weights, capacities and dimensions are issued or published for the sole purpose of giving an approximate idea of the products and can therefore differ from the end product (although we will use our reasonable endeavours to make sure that any such difference is not material). We do not warrant that the quality of any products, information, or other material purchased or obtained by you through our Website will meet your expectations.
10. You are responsible for making sure your measurements are accurate
You are responsible for making sure that the measurements provided by you are accurate and correct in all material respects. Please refer to the information and tips on how to take measurements on our Website or contact us on info@romanoff-atelier.co.uk for further assistance. We will not be held responsible or be required to make any subsequent adjustments or alterations if a product does not fit well or does not meet your expectations due to incorrect measurements or provision of inaccurate information when the order is placed.
11. No cancellation right
On the basis that our products are made to your specifications and are therefore personalised, we do not offer the right to cancel the order and receive a refund. However, we offer all our customers a goodwill guarantee, which means that, upon request, we may exercise our discretion to cancel the order and issue a full refund provided that we have not started to manufacture the product.
12. Quality of goods
We warrant that the product shall be free from significant defects in design, material and workmanship, be of satisfactory quality and be fit for purpose. We shall not be liable for the product’s failure to comply with this warranty if the defect arises (a) because you failed to maintain, store or use the product with reasonable care and/or in accordance with good practice regarding the same, (b) because of alterations that you made to the product, or (c) as a result of fair wear and tear, wilful damage, negligence or abnormal use.
13. Delivery of product
We shall deliver the product at the location specified in your order within eight (8) months from the date when the order was accepted by us. We offer free standard shipping on all orders. Depending on your location, we can also ship your order using priority service, in which case please email us at info@romanoff-atelier.co.uk before placing the order to confirm shipping costs and delivery timeframes.
If our supply of your order is delayed by an event outside our control, such as strikes, delays on the part of the courier company or your failure to provide us with adequate delivery instructions, we will aim to contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we shall not be liable for any delay in delivery of the products and will not have to compensate you for the delay.
If you fail to accept delivery of your order within seven (7) business days of the courier company notifying you that the order is ready to be collected or attempting to make delivery to your specified delivery address, then (except where such failure or delay is caused by a force majeure event) delivery of the order shall be deemed to have been completed at 9am on the eighth (8) business day following the day on which the courier company notified you that the order was ready or attempting to make delivery at your specified delivery address.
14. VAT, customs and import duties
Unless expressly stated otherwise on this Website, all amounts payable by you for the product are exclusive of amounts in respect of value added tax (or similar taxes) chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made by us to you, you shall pay such additional amounts in respect of VAT as are chargeable on the supply of the product at the same time as payment is due for the supply of the product.
You shall be responsible and liable for any and all customs, import duties and similar levies and costs that may be associated with or imposed by the country of delivery.
15. You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact us on info@romanoff-atelier.co.uk as soon as possible but no later than seven (7) business days from the date you have received the product (evidenced by delivery confirmation by the courier company).
16. You have to return the product at your own cost
If we agree with you separately that you can return the product to us for additional alterations or adjustments, you have to send the product back to our registered address within fourteen (14) business days of us so agreeing using registered/recorded mail. Returns (together with any customs and import duties) are at your own cost. Please retain evidence of shipment and make sure that you obtain appropriate insurance as we cannot be held liable for any damage or loss to the product when it is being returned to us. In addition, any such additional alteration or adjustment works will be subject to an additional charge, which we will discuss with you before you send the product to us.
17. Errors, inaccuracies and omissions
Occasionally there may be information on our Website or products that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any such information is inaccurate at any time without prior notice (including after you have submitted your order).
18. Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. However, we will not be responsible for any losses suffered in connection with delays outside our control, losses that could have been avoided by taking reasonable action or any consequential or unforeseeable losses.
To the maximum extent permitted by applicable law, in no event shall we, our officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Website be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, revenue, savings, goodwill, use, data, replacement costs or other intangible losses or damages, arising out of or relating to the use of, or inability to use, our Website, its features and products (including our supply thereof).
In addition, to the maximum extent permitted by applicable law, we assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of the Content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website, its features and products; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.
We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Website for indefinite periods or cancel the Website and/or any of the Content on the Website (including any of the products offered through the Website) at any time, without notice to you.
19. Indemnification
You agree to indemnify, defend and hold us, our officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Website (all of which will have the right to assert and enforce this paragraph directly against you on their own behalf) harmless from and against all claims, demands, losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you or arising from or related to you use of the Website or any of the products, features and Content on the Website.
20. How to make a complaint
Our customer service team will do their best to resolve any problems you have with us or our products. Please contact us on info@romanoff-atelier.co.uk if you have any questions or complaints.
21. Third party rights
Except in connection with paragraph 19, these Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term herein.
22. Variation
Except as set out in these Terms, no variation of these Terms shall be effective unless it is agreed in writing by the parties.
23. Severability
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
24. Entire agreement
These Terms constitute the entire agreement between us and you. Unless agreed otherwise in writing, each party acknowledges that in placing the order on the Website it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in these Terms.
25. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Website or when you cease using our Website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may also terminate the agreement that we may have with you at any time without notice and you will remain liable for all amounts due up to and including the date of termination.
26. Governing laws
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms.